/ Read up!

4. How long do I keep titles?

Patrons can set their own default lending period on a format-by-format basis. Click here to set your default lending period. You will be prompted to login. However, if you do not set any lending period, the system-wide default for all formats will continue to be 7 days. You have the following options:

3, 7, or 14 days (for WMV Video)
7, 14, or 21 days (for Adobe EPUB and PDF eBooks)
7 or 14 days (for WMA Audiobooks and MP3 Audiobooks)
Additionally, at the time of checkout, you can select a lending period on a title-by-title basis.

What a blasted mess.

Good on Multnomah County Library for helping patrons through this quagmire. See the rest of their FAQs: E-books and Downloadable Audiobooks: Frequently Asked Questions. Pima County Public Library has an attractive and succinct explanation at their Downloadable Media Online page.

As nice as those pages are, they serve as evidence of a totally broken process. A process that we’re expecting our users to endure in order for our digital content to have relevance. This isn’t a recipe for success.

Our are audiobook offerings something that we can be proud of? If not, why are we representing ourselves like this?